Tech Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We offer a 1–hour response warranty for each support ticket or email that you send to our client care team. We’ll quickly answer all the common questions and forward right away the issue to our server administrators if any further assistance is needed. If you order our Optional Admin Services package, we will carry out any of the included server management services at a time that has been discussed with you in advance.
An Outstanding Support Service
We’ll be available to you 24/7 to respond to any inquiries that you may have regarding our Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also need help tackling server admin tasks, you can check out our Optional Admin Services package, which includes data backup hard drive space, weekly OS updates, server monitoring and restarting services, as well as problem troubleshooting and software installation procedures
An Intuitive Help Area
Every dedicated web hosting plan includes our cost–free Hosting Control Panel, which boasts an in–depth knowledge base and a group of educational video tutorials. Whenever you require help working with the Hosting Control Panel, just hit the Videos or Help buttons located in the top right corner.