24/7 Customer Support in Cloud Web Hosting
All of our cloud web hosting plans come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our solutions well before you make a purchase or you're an existing customer and you have any kind of question or some problem, you are able to contact us any time, which includes weekends and holidays. We have numerous channels to get in touch with us - several telephone lines worldwide for your convenience plus live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more technical matters or any troubles that need more time to research and deal with. In contrast to many other web hosting providers, our trouble tickets have a guaranteed max reply time of just one hour, so regardless of what your trouble is, it'll be resolved timely and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
You are able to test our support services even before you get a semi-dedicated server account from us since we have telephone and online chat support for pre-sales, billing and basic queries. Our agents can assist you to choose the right plan or supply you with details about our servers, in order to confirm whether the system requirements for your websites are met. In case you are an active customer, you also have the option to contact us through email or through our ticketing system, which is accessible via the Hepsia hosting Control Panel. We warrant that any time you employ these 2 ways of correspondence, you'll receive a response within a maximum of an hour and that’s 24/7, which includes weekends and public holidays. If you've used the website hosting services of other suppliers, even large ones, you are able to compare the response time considering that it ordinarily takes a whole day for them to take care of a ticket.
24/7 Customer Support in VPS Servers
In case you buy a VPS server through us, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we now have a couple of local phone numbers in the U.S.A., the United Kingdom and Australia as well as a live chat service. If you're an active customer and you're looking for assistance with a technical issue which requires longer time to analyze or resolve, you can open a support ticket through your billing account or you will be able to send an email and we'll take care of the problem and send you a response within the hour. The answer time is warranted 24/7, including holidays and weekends, however for the vast majority of problems it takes a maximum of 30 minutes to receive assistance. Our support service covers your VPS as well as all pre-installed software it includes, so in case you need help with third-party applications, you will be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum answer time guarantee, you will get timely support when you obtain a dedicated server from our company. Our customer and technical support crews are online 24/7/365, as a result when you open a ticket through your billing account or you send an email related to any kind of problem with your server or the pre-installed software on it whatever the time of the day, you'll receive a reply within 1 hour, even during holidays. Our ticketing system is the more suitable option if the issue involved needs a longer period of time to be solved or when it needs to be sent to our administrators, as it's much easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you are able to phone us or talk to a live representative via our chat service. If you include the Managed Services upgrade to the server plan, our administrators will also help you with third-party software installation as well as troubleshooting and similarly to the regular support, this service is available 24/7 as well.