In case you have ordered a hosting plan and you have some questions regarding a specific function/feature, or in case you’ve bumped into a certain complication and you need help, you should be able to touch base with the respective technical support team. All web hosts use a ticketing system no matter if they offer other ways of contacting them aside from it or not, due to the fact that the easiest way to deal with a problem most often is to send a ticket. This model of communication renders the replies exchanged by both sides easy to track and permits the client support team members to escalate the case in the event that, for example, an administrator has to step in. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you will have to use at least two separate accounts to get in touch with the tech support team and to actually manage the hosting space. Non-stop switching from one account to the other might be a burden, not to mention the fact that it requires quite a lot of time for most web hosting providers to respond to the tickets themselves.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we are using for our cloud web hosting plans is not separate from the hosting account. It’s an essential part of our all-inclusive Hepsia Control Panel and you will be able to visit it whenever you need with only a couple of clicks of the mouse, without ever logging out of your hosting account. The ticketing system features a quick-search field, which will help you track the status of any support ticket that you have posted in the past, if necessary. You can also see knowledge base articles that are relevant to various problem categories, which you can select, so you can learn how to handle a particular issue even before you post a ticket. The ticket response time is no more than 1 hour, which suggests that you can receive prompt assistance at any given moment and in case our customer service team suggests that you should do something in your account, you can do it straight away without leaving the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our semi-dedicated plans, was created with the notion that you should be able to manage everything connected to your semi-dedicated server account in one location and the support tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have an inquiry or experience a predicament, you can get in touch with our client support staff representatives right away without having to sign in to an entirely different interface. You can look through your web files or check various settings within your account while you send a new ticket or read the reply to an older one. If you’ve got an enormous number of tickets and you wish to track down a given one, you can resort to the clever search functionality, which is available in the Help section. We guarantee that you’ll get an answer in no more than 60 minutes regardless of the nature of your question or problem.