A live chat is one of the several methods of communication offered by some web hosting providers as part of their support services. Determined by the company, the chat is used for pre-sales, billing and/or technical assistance. This way of contact is faster than a support ticket and it'll make it much more unlikely to misspell or misunderstand something compared to a telephone call with an agent. Furthermore, if the issue that you experience requires some time to be examined and resolved, you're able to do something different at the same time instead of just waiting, like you would have to do if you call. You can also take advantage of a live chat assistance service free of charge provided that you have web access even when your website hosting supplier is located in a different country and they don't have a local phone number you can call.

Live Chat Support in Cloud Web Hosting

As we believe that a lot of situations are often resolved if you chat with a live person, we provide a live chat service for all our potential and active clients. The chat is available every single day and our customer support representatives will assist you with a variety of questions and problems. In case you are not our client yet, you are able to find out more about our cloud web hosting plans and the website hosting platform in general so that you can make sure that your web sites will run properly on our servers. If you already have an account and you've got some questions or you experience any kind of problems with any of our solutions, you'll be able to get in touch with us through our live chat and we will provide you with the required information or help you troubleshoot the issue. You'll need to open a trouble ticket for certain problems which require longer time or the help of a sysadmin, but for a number of standard issues you will receive help right away.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as a part of our services, so that if you have any kind of questions regarding our semi-dedicated plans, you are able to speak with our customer care team at any moment no matter if you've already purchased your account or not. Generally, the chat service is intended for pre-sales, billing and common questions and troubles, yet we're able to assist you with a lot of tech questions too. We will help you select the optimal plan for your web sites in case you don't have an account yet, we can respond to any kind of billing questions or concerns you may have or we can help you with setting up your new email address on your PC or smartphone - all the aforementioned will be done timely because our live chat service is accessible all the time, every day. Whenever you need help, you are able to speak to an agent and save considerable time.