One-Hour Response Guarantee in Cloud Web Hosting
In case you’re using one of our cloud web hosting plans and you have an enquiry or experience a certain complication, you can contact us 24-7 by submitting a trouble ticket or by writing an email and we’ll make certain that you have a reply in no more than sixty minutes. If the issue can be sorted out, we’ll do it before we get back to you, whilst in case there is something that you need to do on your end, we’ll provide you with all the needed details – what possible solutions to try, what settings to check, etc. Usually, you’ll get a reply within no more than half an hour, which means that waiting around for hours and hours on end or even for more than a day to receive assistance is something inconceivable. Our 60-minute response time guarantee applies to any enquiry that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a support ticket from your web hosting Control Panel or send an email relating to your semi-dedicated server, you will get a reply within sixty minutes max. You can touch base with us whenever you like with regard to technical, general or billing issues and given that we’re available 365 days a year, you’ll invariably get support in a well-timed fashion. Depending on the particular question or issue, we will give you more info, resolve the complication if it has been caused by something that is within our reach or tell you what steps to take in case you have to tweak a given setting for an Internet application that we cannot access. You can forget about waiting around for a day for every answer. In reality, in the majority of cases we answer emails and tickets within no more than twenty to twenty five minutes.